Burton’s MP Andrew Griffiths has welcomed the news that the Government is introducing a new, stricter compensation scheme for rail passengers who face delays of 15 minutes or more. Under the current structure rail customers can only begin to claim for delayed journeys after 30 minutes, to receive a 50% reimbursement of a single ticket. However, shortly the Government will introduce rules that will allow passengers to seek 25% compensation on a journey that is delayed by 15 minutes. This new compensation structure will be introduced on the poor performing Southern Rail line in the coming months before being rolled out to other rail franchises soon after.
Speaking after the announcement, Mr Griffiths said: “This is good news for all rail users. Any unnecessary delays cause frustration and inconvenience to a customer’s journey. The Government is working hard to make public transport more attractive and this announcement comes at a time the Government is making the biggest investment in railways since the Victorian era. This will mean more trains, more seats, better stations and ultimately a better service for passengers across the country”.