A TELECOMS provider has been branded ‘dire’ and ‘shambolic’ after customers were told they would be without internet for a month due to technical issues with a telephone exchange.
BT customers in parts of Rangemore Street, Burton, had complained after their broadband was not working last week and were told they would not be back online until January 31.
Josh Taylor, a Rangemore Street resident, said: “This is utterly dire and a shambolic service.
“I placed an order for BT broadband and I was told it would be five working days before I could get online.
“When, on the fifth day, the broadband still was not working I phoned the helpline. I was told by a technical advisor that a faulty exchange had left a number of people in my area without broadband.” He continued: “To make matters worse, I was then told it would be January 31 before the exchange was repaired.
“No-one has explained the situation to me and BT has been completely unapologetic throughout.” Mr Taylor, who was told the news on December 23, said he had contacted his MP and planned to complain to telecoms regulator Ofcom.
Burton’s MP Andrew Griffiths confirmed he had received complaints about broadband coverage in Rangemore Street.
He said: “It is simply unacceptable that residents in Burton should be told they would be without internet for as long as six weeks.
“I will be urgently contacting BT’s management and demanding not only an inquiry into what is wrong with this telephone exchange, but also urgent action to get it fixed right away. I feel that broadband users should receive compensation for being without internet for so long. It is not clear how many phone lines are affected by this.
A BT spokesman said: “The technical issues are due to a lack of capacity at the telephone exchange.
“We apologise for any inconvenience caused.”